Four Misconceptions About Google Ads Management

Often I am told that I am wrong.

For example, up until I was a freshman in High School I had a misconception that I could microwave food wrapped in tinfoil. I didn’t see a problem with it, and in fact I didn’t really give it a second thought.

However, on the fateful day when I decided to microwave pizza on tinfoil instead of a plate, sparks flew out everywhere and the microwave basically caught on fire. My mom was not pleased that I ruined the microwave and I was not pleased that I ruined a perfectly good slice of pizza.

I learned that day the reason misconceptions are so dangerous it’s because you have them and you don’t even know.

In the same way I had “some” misconceptions about what happens when I put tinfoil in the microwave, many people have misconceptions about Google Ads management.

However, instead of merely ruining a microwave – Google Ads misconceptions hold you back economically and cost you and your company money.

In this blog I plan to show four common misconceptions about Google Ads management so that you know that these misconceptions exist and can deal with them effectively.

Google Ads Misconception 1: Google is On Your Side

The truth: Google is not there to help you, Google is there to help Google.

People often forget that just because Google has great public relations and seems so benevolent, that they are also a business.

Like any other business Google’s main purpose is to make a profit, and 96% of their profit comes from Google Ads (venture beat). With those kinds of numbers, you can see why Google would do anything to protect its precious Google Ads revenue.

Here is a great example of Google helping Google and not helpring you.

Google offers to set newcomers up on Google Ads and this appears like they are helping you. They are not.

Google is helping Google and here is how I know: their account reps always put all of the keywords in new setups in broad match unless specifically directed not to.

After this setup happened to a friend I called Google and asked about this policy – they say they put all the keywords in broad match because they don’t want a new advertiser to miss any impressions.

While it is true that you will not miss impressions with broad match – you also blow through your budget on keywords that do not match well to your business objectives.

No newcomer is going to know why broad match is so bad, and even if they do understand that broad match is not great, they mistakenly trust that Google set them up to succeed. This means that the new account matches for and pays for keywords that don’t really make sense for the business. 

Even worse for the new advertiser – here is what happens in Google Ads internal system:

  1. As broad matched keywords only kind of match the users’ search, the click-through rate is low
  2. When the click-through rate is low the quality score goes down
  3. When your quality score goes down you have to pay more per click which just puts more money in Google’s pockets and less in yours.

When starting a campaign we always recommend starting with broad match modifier and phrase match and only with a small amount of initial keywords to keep the click-through rate and quality score high.

Google Ads Misconception 2: Split Changing is Just Changing the Color of a Button

The truth: You Need to Split Test Big Changes

When I began Google Ads training years ago, I read pretty much every book written on the subject and they all recommended A/B testing, and the books are right – split testing is vital to AdWords success.

Nerd Note Alert – I realize some of you may not know what a split test is. If you don’t know what one is, please read the following paragraph. If you already know go ahead and skip the next paragraph.

A split test is when a business has two versions of a piece of collateral (landing page, ad, etc) with one variable that is different. The users who encounter this content are randomly split into two groups: one group sees version A and another group sees version B of the piece of content. The only difference between the two pieces of content is the one variable that is being tested. Utilizing software to track the test, a digital marketer sees which variable produces the desired behavioral change they are looking for to a confidence interval of 95%. With a confidence interval of 95%, the test is statistically significant and the difference between the two groups behavioral change didn’t happen by chance.

End of nerd note.

The common misconception is not the value of split testing, rather it is the size of what should be split tested.

Books, blogs, and webinars all regale the public with stories about split testing minor changes and the massive success that come from those minor changes. I remember reading about Amazon changing a single button color which dramatically raised conversion rates and made Amazon millions of dollars.

While that may work for Amazon, I find that those tiny tests do not work as well for smaller clients.

I know from real-world experience.

Initially, I tried changing colors of buttons on some of my client’s pages for split testing and it didn’t move the needle at all – the reason was traffic. The more traffic, the faster a split test will conclude and the smaller the change you can make to get results.

The first couple of clients we managed AdWords for had smaller amounts of traffic and it would have taken decades for the test to conclude. However, when I made major changes to the split test (changing the offer) I was able to push up the time-table for the tests to conclude and the ROI needle moved in a positive direction. If you fewer than 3,000 visitors per month I recommend split testing major changes.

Google Ads Misconception 3: You Can Set it and Forget it

The truth: You Need to Get into the Account and Optimize Often

Google Ads is like those little Tamagotchi pets that were so prevalent years ago. They both are digital and both require constant attention. The difference is unlike a Tamagotchi, a Google Ads account that is not getting constant attention will bleed you of all of your money. We recognize that just setting up Google Ads is a time-intensive process. To correctly set up Google Ads a company has to:

  • Perform audience research
  • Perform keyword research
  • Create ads
  • Tag everything in analytics
  • Create landing pages.

It can take up to 2-3 weeks for professionals to set it up. However there is a misconception that once the account is set up your company is good to go. You cannot set it and forget it! Not even for one day. Every single day you need to be in that account learning what works and what doesn’t for your particular audience and product. One of my favorite aspects about Google Ads is that there is constantly new data streaming in. We utilize that data to perform daily and weekly management tasks such as:

  • Updating bids
  • Landing page reviews
  • Split testing
  • Adding negative keywords
  • Geo-targeting
  • Dayparting
  • Checking the search terms report for new keywords
  • Watching trends and more…

Google Ads Misconception 4: You Know What Will Work Ahead of Time

The truth: You Have Ideas of What Will Work, but You Need Real-World Data to Validate

Even with the most perfectly setup campaign imaginable – with every single best practice in the book followed, there are still surprises.

Your customers won’t act like you want them to, or they use different words to describe your product than you think they should. Some of these issues can be minimized with a good strategy and research period, but until there is money on the line you just don’t know.

In a research panel a customer might say they would buy something, but then when the product comes out they do not actually buy.

There can be a substantial difference between a customer saying they would buy a product and actually buying a product.

This isn’t because your potential customers are mean, or they are lying. They do not even know how they would react when they encounter the product and money is on the line. Not all hope is lost though!

What you want to do is closely monitor, make a hypothesis about what is going on and test in real-world conditions. We have a pretty simple strategy with this: do more of what works in real-world business and less of what doesn’t.

If we see a certain strategy is working we learn why and do more of it, and if it is not we find out why and do less of it.

Image Credits:

  • Dwight Schrute: redbubble.com/people/jason8388/works/35570090-dwight-schrute-design-inspired-by-the-office-us-funny-false-quote
  • Button Color: https://emaildesign.beefree.io/best-cta-button-color-for-emails/
  • Set it and forget it: https://medium.com/rocket-dollar/set-it-and-forget-it-is-a-term-that-should-only-apply-to-your-turkey-not-your-retirement-money-9070d8d6afc2
  • Caterpillar Fortune Teller: https://www.ebay.com/itm/Caterpillar-at-Fortune-Teller-Oatmeal-Studios-Funny-Birthday-Card-/273670141761

Adam Lundquist

@adamlundquist | founder of Nerds Do It Better

Adam Lundquist, is a Harvard-educated agency owner and former radio shock jock from Santa Barbara radio. When Adam published one of his interviews on a newly-formed platform called YouTube, it became one of the first viral videos, sparking his initial interest in the power of the internet, as well as internet marketing. Adam has been featured on traditional media like MTV, VH1, and the Best Damn Sports Show. He’s taken his knowledge of traditional media translated it successfully into new media as a featured author in Search Engine Journal, PPC Hero, and WordStream, amongst others.

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